Accommodation Policy
You must be at least 18 years old in order to make a reservation.
All hotel guests must present an identity card or passport upon arrival.
In addition, you must arrive at the accommodation with the credit/debit card that was used to guarantee the reservation or for prepayment.
A parent or guardian cannot make a reservation for a person under 18 years of age unless they are accompanied by a legal guardian.
Check-in time: from 15:00
Check-out time: until 11:00
If you wish to extend your stay beyond 11:00, subject to availability, please contact reception the previous day by 18:00.
At Hotel Tropical, no extra beds are provided beyond those already available in the room, such as sofa beds.
Hotel Tropical features an elevator, making access to the accommodation’s floors easier. For more information regarding the accessibility of the common areas or the rooms, please contact us before making your reservation.
Pets are not allowed.
Smoking is prohibited in all indoor areas. It is allowed only on room balconies and in the outdoor areas of the accommodation.
In the event of an extraordinary circumstance, or if it is not possible to provide you with the room or accommodation you have booked, or in the event of force majeure, the accommodation may, subject to prior agreement with you, offer you alternative accommodation for all or part of your stay in a property of equivalent category and with similar services. Any additional cost will be borne by the accommodation.
Payments
Included in the reservation price.
The Climate Resilience Tax of 10 Euros / room / day is not included.
Reservation Policy
The guest will be charged a deposit equal to 50% of the total price after the reservation is made.
The remaining amount must be paid on the day of arrival at the hotel, according to the payment policy of the rate selected by the guest.
Securing your reservation with a deposit or guarantee means that you accept the terms of the Cancellation Policy.
Stay Period 20/05 – 30/09 :
For reservation cancellations:
• between 15 and 8 days before arrival are subject to cancellation fees of 50% of the total reservation price.
• 7-2 days before arrival are subject to cancellation fees of 70% of the total reservation price.
• 1 day before arrival or in case of no-show, 100% of the total reservation amount will be charged.
In case of early departure, the guest will be charged cancellation fees equal to 100% of the total reservation value.
Cancellations and changes must be made in writing via email or through the reservation page https://hoteltropical.reserve-online.net. Cancellations by telephone or in person are not accepted.
The total reservation amount may be charged at any time after the reservation is made.
In case of cancellation, modification, or no-show, the total reservation amount will be charged.
Please note that any change in the length or dates of your reservation may result in a rate change.
For group reservations, meaning more than 5 rooms, different terms and additional charges may apply.
The accommodation and its employees shall not be liable for any damage, physical or mental, that may arise from or be related to:
Loss of items that have not been stored in a safe deposit box or losses arising when rooms are not locked.
Delays or cancellations. In the event that a traveler becomes ill during their holiday or is forced to cut their stay short, all hospital and medical expenses are the sole responsibility of the traveler.
Monetary crises, social unrest, political or labor problems, economic changes, power outages due to weather conditions, technical works or construction difficulties, as well as any claims, losses, damages, costs, expenses, delays, or loss of enjoyment of the stay, of any nature, arising from events beyond our reasonable control or that of our suppliers, including but not limited to natural disasters, flight cancellations or changes, strikes, labor disputes, lockouts, terrorist threats or acts, acts of war, extreme weather events, diseases, epidemics or pandemics, new or unforeseen conditions, and local legislation.
Lack of travel documents, visas, passports, or health certificates where these are required. The accommodation is not responsible for providing information regarding travel or entry requirements.
Stay at the Accommodation
We offer free high-speed wireless internet access. The guest is required to ensure that the technological resources made available by the accommodation are not used for the reproduction, public display, distribution, or communication to the public of works protected by copyright or related rights, such as texts, images, photographs, musical or audiovisual works, software programs, and games, without the permission of the rights holders, where such permission is required under Greek intellectual property law.
The guest is also required to comply with the security policy of the internet provider, including the rules governing the use of the security measures put in place to prevent unlawful use of technological resources, and must refrain from any action that could undermine the effectiveness of those measures.
We have adopted an environmental policy that allows us to contribute to ecological balance by preserving clean and sufficient natural resources for future generations. We work systematically to reduce waste and energy consumption and will continue this effort.
Green initiatives of the accommodation:
- Use of solar energy for water heating
- Reduction of energy loss through pipe insulation
- Energy-saving lighting
- Recycling of paper, metal, plastic, and glass
- Recycling of personal care products where feasible
- Preference for local products and services
- Availability of organic food and beverage options upon request
Environmental commitments:
To integrate environmental criteria into our operational practices for the prevention and control of pollution
To continuously seek ways to reduce the consumption of energy, water, and raw materials
To comply with local and national environmental legislation
To encourage guests, suppliers, and partners to participate in the protection of the environment
To help our guests discover healthy and green activities during their stay
The accommodation respects your privacy. Please refer to the Privacy Policy and the Cookies Policy for more information.
The guest agrees and undertakes to use the room or accommodation responsibly, to keep the furniture and equipment in good condition, and to report any damage or malfunction to reception.
We recommend that you take the necessary precautions to avoid any inconvenience: close the windows before leaving your room and always lock the door. Please note that the accommodation is not responsible for personal belongings left in the room after your departure.
The accommodation reserves the right to enter the rooms in order to carry out housekeeping work, check their general condition, and ensure that safety rules are being observed.
If the guest breaches the obligations arising from these terms, including non-compliance with the internal regulations, the hotel reserves the right to request that the guest leave the accommodation without compensation and/or refund, if payment has already been made.
Our staff at the accommodation are at your disposal during your stay to respond to any complaints, resolve problems, and help you enjoy your stay in the best possible way. Please contact them regarding any issue.
Any complaint after your stay may be submitted:
- by registered letter with acknowledgment of receipt, sent to the accommodation address, or
- by email to: [email protected]
within 2 months after the end of your stay, so that we can respond as soon as possible.
In your letter or email, please state:
- the name of the person who made the reservation,
- the reservation number,
- the place and dates of stay,
- the type of room or accommodation that was booked,
to facilitate the handling of your request. Please also attach any relevant supporting documents.
If it is not possible to resolve the dispute in writing with the responsible customer service department, the guest may refer the matter to the competent authorities or to the available alternative dispute resolution mechanisms, in accordance with applicable Greek law.